Service catalogue
Create request categories with forms, expected response times and assigned teams.
People operations · A measurable HR service experience
Replace scattered HR queries with owned, trackable requests.
Give employees a structured way to raise HR, payroll, benefits and policy requests while helping HR teams manage ownership, priority, response and recurring issues.
No generic sales tour Built around your workflows
HR operating viewLive
Payroll inputs94%
Attendance closure8 / 10
Joiners ready12 / 14
9 manager actions overdueReview
Why this matters to the Head of HR
Heads of HR need to know where employee friction is concentrated and whether the HR team is resolving it consistently—not just how many emails arrived.
HR Helpdesk capabilities
Designed around the full operating workflow.
Configure the module around your structures, policies, ownership and approval model - not a generic process diagram.
Automatic assignment
Route tickets by category, location, business unit or employee group.
Secure conversation
Keep request context, attachments and replies in the authorised case record.
Escalations
Remind owners and escalate ageing requests based on priority or service level.
Knowledge suggestions
Surface relevant policy or help content before a request is submitted.
Service analytics
Track volume, resolution time, reopen rate and repeat themes.
Operational outcomes
What a well-run hr helpdesk process should improve.
Clearer HR service ownership Faster response to employees Lower repeated query volume Better insight into policy and process friction
Connected workflow
- Employee selects serviceOwner, status and history remain visible.
- Ticket routes to ownerOwner, status and history remain visible.
- Owner resolves or collaboratesOwner, status and history remain visible.
- Employee confirms closure and feedbackOwner, status and history remain visible.
A working view, not a static report
Give the team clear status and exception signals.
The example below is illustrative. Measures and thresholds should be configured around your operating definitions and review cadence.
74Open requests
5.2 hrsMedian resolution
9SLA risk
18%Deflected by knowledge
Connected modules
View all modules HR Helpdesk works better when its inputs and outputs stay connected.
Employee Self-Service
Employees can update approved profile details, access payslips and documents, submit leave and attendance requests, view policies and follow the status of their requests.
ExploreDocuments & Letters
Use approved templates, employee data and role-based access to manage letters, policies, proofs, certificates, contracts and acknowledgements.
ExploreEngagement & Surveys
Run pulse surveys, lifecycle surveys and targeted feedback programmes while protecting confidentiality and giving leaders a clear action-tracking process.
ExplorePeople Analytics
Bring headcount, cost, attendance, hiring, performance, engagement and service data into role-based dashboards designed for action—not just reporting.
Explore
Questions about implementation
Evaluate HR Helpdesk in your policy context.
Use your actual workforce groups, approval paths and edge cases during product evaluation.
Can policies and approvals be configured for different locations or employee groups?
Yes. Rules can be segmented by entity, location, department, grade, employment type and other employee attributes, with role-based approvals and effective dates.
Can payroll queries be visible only to payroll users?
Yes. Categories and individual cases can be restricted to authorised resolver groups, with separate permissions for sensitive payroll or employee-relations matters.
Explore HR Helpdesk
See HR Helpdesk configured around your organisation.
Bring one representative workflow or current process challenge. The demo will show the operating path, controls and connected outcomes.